Support Services

/Support Services
Support Services 2018-03-23T12:52:24-05:00

Partnering with TDS Global allows your company to manage costs not compromising on quality by always maintaining the highest service levels for customer satisfaction.

Your Technology infrastructure is geared to meet your organization’s needs and objectives. The maintenance of this technology infrastructure is always costly and time-consuming to support. When equipment malfunctions, a quick solution is always expected by the customer to keep the business running. TDS Global minimizes disruptions and maintains high level of productivity through our Break-Fix solutions. Our On-Demand resources are highly qualified to support your IT infrastructure. We continually evolve and increase our resources certification levels to help our clients stay competitive.

Our Break-Fix Solution can protect your investments with a simple, flexible and a powerful approach that includes:

  • A single point of accountability for your IT infrastructure related problems.

  • Customized parts and labor service levels ranging from same day to 48 hours support based on the severity of the problem.

  • Expertise in Multi-Vendor support that includes desktops, laptops, servers, storage, network, switches, VOIP, Cabling, Printers, Virtualization, Software and POS.

  • Strong Services Footprint Globally with access to our On-Demand resource pool.

  • Real time tracking giving visibility to the customer regarding the status of the problem

  • Ability to Support business hours, non-business hours, weekends and holidays.